Refund & Returns Policy

Return Policy

Fermentaholics Guarantee

At Fermentaholics, we’re more than just purveyors of fermentation supplies; we’re your partners in brewing bubbly joy! We’re so confident in the vitality of our live cultures and the quality of our equipment that we offer this rock-solid guarantee:

Your Fermenting Adventure, Guaranteed:

Live Cultures: Our water kefir grains, kombucha SCOBYs, and other live cultures are bursting with life and are guaranteed to kick-start your ferments. If, for any reason, your chosen culture doesn’t get your batch going, simply contact us within 30 days and we’ll happily help troubleshoot and offer a refund or a replacement as needed to keep your fermentation journey thriving.
Supplies & Equipment: We stand behind the quality of our fermentation equipment, from airlocks to carboys. If any item arrives damaged or malfunctions, contact us within 30 days, and we’ll promptly replace it without fuss.
Customer Care by Phone or Email: We’re passionate about fermentation and dedicated to your success. If you encounter any hiccups along the way, our friendly customer service is just a phone call or email away, or if you’re local, swing on by. We’ll do everything possible to help you troubleshoot and get your ferments on track.

Rest assured, you can embark on your fermentation adventure with complete confidence! We’re here to support you every step of the way, from bubbling beginnings to fizzy finishes. So grab your starter kit, choose your live culture, and get ready to brew something extraordinary!

Here’s how to make the most of our guarantee:

Contact us within 30 days of purchase.
Have your order number handy for quick and efficient service.
We’ll work with you to find the best solution, whether it’s a refund, replacement, or troubleshooting tips.

Return Shipping

Who Pays For The Returns?

We understand that sometimes things don’t go as planned. That’s why we offer a flexible return policy to ensure your satisfaction. Generally, customers are responsible for the cost of returning unwanted items. However, if we’ve made a mistake during your order – like sending the wrong item or something arriving damaged – then we’ll take care of everything! In these cases, Fermentaholics will cover the cost of ground shipping for your return within 30 days of your purchase date.

Returns are accepted on unused items in the original packaging. If you would like to return an item purchased, send it back to us with your original order number within 30 days, and we will refund your purchase price on that item.

If you are unsatisfied with an item, please contact (727) 258-8359 or email info@staging.fermentaholics.com with your order number, and we will do our best to make things right within our policies.

Refunds

If you’re not completely satisfied with any of our products, we’re here to help! Simply contact us at (727) 258-8359 or email info@staging.fermentaholics.com with your order number. We take customer satisfaction seriously and want to ensure you have a positive experience with Fermentaholics. We stand behind the vitality of every live culture we offer, from bubbly water kefir grains to active kombucha SCOBYs. If you encounter any unexpected hiccups in your fermentation journey, reach out. We’ll gladly offer a refund or a fresh replacement to get you back on track!